Customer Care Representative

Company overview

Karlsson Konsult is a locally owned staffing agency with one branch and 27 internal staff. We know most of our associates by name, and many have worked with us for years. Still family owned, 38 years on. Recruiters are measured on fills, starts and retention past 90 days.

Karlsson Konsult has an opening for a Customer Care Representative. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Our team is spread across 14 countries. Headquarters is in Uppsala. This is a full-time remote role. We use an employer of record in Poland, so you get a proper employment contract, not a freelance agreement.

Essential duties and responsibilities

• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe
• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone

Skills and experience

• 2+ years of customer service, retail, hospitality or call centre experience
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Preferred qualifications

• Prior billing or insurance call centre work

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits

Compensation: PLN 5,300 to PLN 6,000 per month

• Paid parental leave
• Home office setup budget
• 20 days paid time off
• Wellness allowance
• Co-working space stipend
• Health insurance through our employer-of-record partner

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karlsson Konsult AB.