Customer Care Representative

Company overview

Jug Systems builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors. We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers.

Position summary

Our team is growing and we are hiring a Customer Care Representative. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across Slovenia. We use Slack, Notion and Google Meet. Cameras on for team calls.

Duties

• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications

• 2+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills

Benefits

• Private medical care
• Multisport card
• Annual bonus
• Overtime paid
• Life insurance

Shortlisted candidates will hear from us within two weeks.

Applications are reviewed on a rolling basis.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jug Systems d.o.o..