Customer Care Representative

Since 1966, the firm has served farms and agricultural businesses across Virginia. We started in 1966 and have grown to about 60 people. Fridays in summer end at noon.

Overview:

This is a backfill for a team member who moved to another team. Jefferson & Company is hiring for its operations team in Arlington. Full-time and part-time shifts available. Fully remote. You can work from anywhere in the US.

Key responsibilities:

• Transfer calls to the right department with a warm handoff.
• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.

Skills and experience:

• 3+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Desirable:

• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call center work.

Compensation and benefits:

Salary range: $24.50-$29.00/hr

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid holidays.

Jefferson & Company provides equal employment opportunities to all employees and applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Jefferson & Company LLC.