Customer Care Representative

Headquartered in Anaheim since 2006, the company now sells in 40 countries and supports customers in 11 languages. Public sector agencies, utilities and large health systems license our asset management platform under multi-year contracts. Code review is required on every pull request, and nobody merges their own changes.

The position:

The role is new and comes from growth in our client base. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US.

In this role you will:

• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Process returns, exchanges, refunds and address changes.

Required qualifications:

• 2+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Able to sit at a workstation and wear a headset for a full shift.

Nice to have:

• Prior billing or insurance call center work.
• Experience handling escalations.
• Zendesk, Five9 or Genesys experience.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation: $24.50 to $28.50 per hour

Compensation and benefits:

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid holidays.
• Uniforms provided.
• Paid training.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We are unable to sponsor visas for this position.

Send us your resume. No cover letter needed.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ironview Data Inc..