Customer Care Representative

Our campus in Cleveland includes a cancer center, a heart and vascular institute and outpatient imaging. Since 2001, the hospital has served Ohio as a nonprofit community hospital. We started in 2001 and have grown to about 80 people. Badge access, unit-colored scrubs, and free parking in the employee garage.

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. This position is on site in Canton.

Job duties

• Meet targets for handle time, quality score and customer satisfaction.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Process returns, exchanges, refunds and address changes.
• Explain bills and payment options and take payments over the phone.

Qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.

Job Type: Full-time

Pay: $17.50-$21.50 an hour

Expected hours: No less than 32 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off

Schedule:

• No weekends
• Monday to Friday
• 8 hour shift

Experience:

• Customer Service Representative: 2 years (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Inland Empire Regional Medical Center.