Customer Care Representative

The operations team monitors hundreds of solar sites and dispatches techs for repairs. We have been family run since 1941.

The role

We're looking for a Customer Care Representative to join our team in Baton Rouge. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, with occasional travel to Baton Rouge (a few times a year).

Responsibilities

• Escalate complaints that need a supervisor or another department
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe

What you need

• 3+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Preferred qualifications

• Prior billing or insurance call center work
• Experience handling escalations

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Compensation: $20.50 - $23.50 an hour DOE.

Why work with us

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• 11 paid holidays

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Send us your resume. No cover letter needed.

Offers are contingent on a background check and drug screen.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hill Electric.