Customer Care Representative

Since 1954, the company has distributed building materials across New York. The industrial division stocks bearings, belts and power transmission parts.

This role opened up after a team member moved internally. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within the US. Good written English matters here, since most updates are written.

What you'll do:

• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction

What we're looking for:

• 3+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• High school diploma or GED

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

Starting pay: $23.50 - $27.50 per hour, depending on experience and certifications.

• Health insurance
• 401(k) with company match
• Paid sick leave
• Home office stipend

EOE. We participate in E-Verify.

We are not working with agencies on this role.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hill Country Building Supply.