Customer Care Representative

Our advisors handle retirement planning, investment management and estate coordination for about 900 households. This is a new role. The team has doubled in size over the past year.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. High Point Lending is hiring for its operations team in High Point. Full-time and part-time shifts available. Remote within the US. The team meets in High Point once a quarter, travel covered. We send you a laptop and the accessories you need on day one.

Responsibilities

• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines
• Explain bills and payment options and take payments over the phone
• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Document every interaction in Zendesk or Salesforce Service Cloud

Requirements

• 3+ years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Job Type: Full-time

Pay: $19.50 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off
• Life insurance

Schedule:

• Day shift

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at High Point Lending.