Customer Care Representative

The position

Hartwell Mutual is hiring for its Orders team in Tampere. Full-time and part-time shifts available. This is an in-person role at our Tampere location.

Job duties

• Look up orders, accounts and shipping status in the CRM and order system
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes

Skills and experience

• 2+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift

Schedule: Part-time, 20 to 25 hours per week including Saturdays

What you get

Compensation: €1,850-€2,500/month

• Private health insurance
• Occupational pension
• Parental leave top-up
• Flexible working hours
• Five weeks of annual leave
• Wellness allowance

Who we are

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1993, the company is now one of the larger mutual insurers in the US. Continuing education credits are tracked and reimbursed.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hartwell Mutual Corp..