Customer Care Representative

Clients drop by to pay premiums, ask about a claim or just say hello. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

We are creating this position because the workload has grown. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across the US. You need a reliable internet connection and somewhere quiet to work.

Day to day:

Process returns, exchanges, refunds and address changes. Follow scripts and required disclosures on recorded lines. Complete required training and quality coaching sessions. Explain bills and payment options and take payments over the phone.

What you'll need:

3+ years of customer service, retail, hospitality or call center experience. High school diploma or GED. Reliable attendance. Schedule adherence is tracked. For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Pluses:

Chat support experience. Knowledge of e-commerce order systems such as Shopify. Prior billing or insurance call center work.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

Compensation: $20.00 - $24.00/hr

Three weeks of PTO to start. Employee assistance program. Vision insurance. Weekly pay.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Gulfport Risk Advisors.