Customer Care Representative

Our clients are mostly sole proprietors, rental property owners and small family businesses. GF Tax Services is a 3-person tax and accounting office run by its founding partner. We track time in six-minute increments. We are adding a Customer Care Representative to our operations team.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US. Day-to-day communication is in Slack and Google Meet.

Key responsibilities:

• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead

Requirements:

• 3-5 years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check
• High school diploma or GED
• Typing speed of at least 35 WPM

Job Type: Part-time

Pay: $22.50 - $25.50 an hour

Expected hours: 16 - 24 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid sick time
• Vision insurance
• Paid time off
• Dental insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at GF Tax Services.