Customer Care Representative

Commercial lines, personal lines and specialty programs are run as separate business units.

The role

Our team is growing and we are hiring a Customer Care Representative. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in the US.

What you'll do

• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Notice repeat problems and report them to your team lead.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Able to sit at a workstation and wear a headset for a full shift.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Rate: $22.50 - $25.50/hr

What you get

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid time off.
• Employee discount.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Galbraith Mutual.