Customer Care Representative

The company

Public utility commissions regulate rates and service standards. Pension plan for most employees.

Our team is growing and we are hiring a Customer Care Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across the US.

Day to day

Transfer calls to the right department with a warm handoff. Notice repeat problems and report them to your team lead. Complete required training and quality coaching sessions. Meet targets for handle time, quality score and customer satisfaction. Answer inbound calls, live chats and emails from a queue. Document every interaction in Zendesk or Salesforce Service Cloud. Explain bills and payment options and take payments over the phone. Look up orders, accounts and shipping status in the CRM and order system.

What you'll need

3+ years of customer service, retail, hospitality or call center experience. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Clear speaking voice and good listening skills. Must pass a background check. Comfortable using multiple screens and systems at the same time. High school diploma or GED.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits

Compensation: $26.50 - $31.00 per hour DOE.

Health insurance. 401(k) with a 100% match up to 5%. Three weeks of PTO to start. Weekly pay.

Frontier Energy provides equal employment opportunities to all employees and applicants.

Start dates are flexible, usually within a few weeks of an offer.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Frontier Energy.