Customer Care Representative

Everyone here is salaried. Nobody is paid on product sales. Most clients live within an hour's drive and come in for reviews twice a year. FL Investment Partners is hiring a Customer Care Representative to work remotely from the US.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within the US. Communication happens mostly in Slack and short video calls.

Essential duties and responsibilities:

• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Update customer records accurately.

Qualifications:

• 2+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• Clear speaking voice and good listening skills.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 38 - 45 per week

Benefits:

• Vision insurance
• Paid time off
• Overtime pay
• Dental insurance
• Disability insurance

Schedule:

• No weekends
• 8 hour shift

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at FL Investment Partners LLC.