- Salary
- Salary not disclosed
- Experience
- Fresher friendly
- Job type
- Full-time
- Location
- Kópavogur, Iceland
Fjörður Pípulagnir ehf.Verified companyKópavogur, Iceland5 Nov 2026
This job includes an online test
You'll take it right after applying — about 15 minutes.
About us
Our owner is a master electrician and still pulls permits and runs some calls. Every truck is stocked the same way, so anyone can grab any van. Busy season for HVAC is July and January, so expect overtime.
We are adding a Customer Care Representative to our Member Services team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This position is on site in Kópavogur.
Your responsibilities
Follow scripts and required disclosures on recorded lines. Explain bills and payment options and take payments over the phone. Answer inbound calls, live chats and emails from a queue. Look up orders, accounts and shipping status in the CRM and order system. Transfer calls to the right department with a warm handoff. Update customer records accurately.
Qualifications
2-4 years of customer service, retail, hospitality or call centre experience. Typing speed of at least 35 WPM. Comfortable using multiple screens and systems at the same time. Able to sit at a workstation and wear a headset for a full shift.
Pay and benefits
ISK 630,000 - ISK 720,000 monthly
Occupational pension. Five weeks of annual leave. Overtime compensation. Flexible working hours. Wellness allowance.
Tell us your notice period and what salary you are looking for.
Start: Immediately.
Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fjörður Pípulagnir ehf..
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