Customer Care Representative

About the company

Most deposits come from local households and businesses, and most loans stay in the communities we serve. Our branches handle everyday banking, while the loan centre in Albuquerque underwrites farm, auto and home loans. We started in 1990 and have grown to about 130 people. Most lenders have lived in the area for decades and know their borrowers.

The position

We are adding headcount to this team, so this is a new seat. First Brandywine Bank is hiring for its Returns team in Essen. Full-time and part-time shifts available. You will be employed through our employer-of-record partner in Germany, with a local contract and salary paid in euros. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities

Update customer records accurately. Complete required training and quality coaching sessions. Explain bills and payment options and take payments over the phone. Transfer calls to the right department with a warm handoff. Answer inbound calls, live chats and emails from a queue. Escalate complaints that need a supervisor or another department. Call customers back on open issues within the promised timeframe.

Qualifications

3+ years of customer service, retail, hospitality or call centre experience. Comfortable using multiple screens and systems at the same time. Basic computer skills (Windows, Outlook, web browsers).

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits

Compensation: €12,000 - €15,000 annually

Paid parental leave. Annual team retreat. 24 days paid time off. Company laptop. Annual learning budget.

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at First Brandywine Bank LLC.