Customer Care Representative

About the company:

Fairview Insurance is a family-owned agency with 3 people in a storefront on Main Street.

About the role:

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in the US. You will write a lot of updates, so clear written English is important.

What you'll do:

• Process returns, exchanges, refunds and address changes.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.

Skills and experience:

• 2-4 years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred qualifications:

• Bilingual English and Spanish (pay differential)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

Salary range: $24.00 - $29.50 an hour

• Paid training.
• Health insurance.
• 401(k) with a 100% match up to 5%.
• Life insurance.
• Short- and long-term disability.
• Paid time off.
• 401(k) with company match.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fairview Insurance LLC.