Customer Care Representative

Most clients live within an hour's drive and come in for reviews twice a year. Dovern Investment Partners has an opening for a Customer Care Representative. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You will be employed through our employer-of-record partner in Mexico, with a local contract and salary paid in Mexican pesos. You will need some overlap with Australian Eastern time in the mornings. We use Slack, Notion and Google Meet. Cameras on for team calls.

• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.

What you'll need:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Four 10-hour shifts, rotating weekend day.

MXN 26,000-MXN 30,000 monthly

We offer performance bonus, health insurance through our employer-of-record partner, annual team retreat, annual salary review, 20 days paid time off and paid sick days.

Please submit your CV in English.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dovern Investment Partners.