Customer Care Representative

Regional offices in Ahmedabad and five other cities support agents and policyholders. Catastrophe teams deploy adjusters within days of a major storm. Most of the office has been here more than ten years.

Overview:

Cottonvault Insurance is hiring for its Member Services team in Boise. Full-time and part-time shifts available. We engage team members in the US as full-time contractors. Most of our contractors have been with us for more than two years.

Duties:

• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.

Minimum qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.

Rate: $21.00-$25.00 per hour

Perks and benefits:

• Company laptop.
• Long-term engagement.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Offers are contingent on a background check and drug screen.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cottonvault Insurance Ltd.