Customer Care Representative

About the job

A bit about us

Product, engineering and support teams work out of offices in Linköping, Östergötland County and two nearshore delivery centres. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones.

Our team is growing and we are hiring a Customer Care Representative. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, open to candidates across Sweden. A quiet workspace and good internet are required.

Job duties

Notice repeat problems and report them to your team lead.
Explain bills and payment options and take payments over the phone.
Meet targets for handle time, quality score and customer satisfaction.
Update customer records accurately.
Call customers back on open issues within the promised timeframe.

About you

3+ years of customer service, retail, hospitality or call centre experience.
Typing speed of at least 35 WPM.
Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Perks and benefits

Overtime compensation.

We are reviewing applications as they arrive, so apply early.

Duration: 9 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Cloud AB.