Customer Care Representative

Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across Belgium. Consultance Mathieu manages assets for more than 200,000 clients through 120 offices. We started in 1967 and have grown to about 660 people.

The position:

We're looking for a Customer Care Representative to join our team. This is a remote role. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across Belgium. A quiet workspace and good internet are required.

What you'll be doing:

• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Process returns, exchanges, refunds and address changes
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately

Who you are:

• 3+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Benefits:

Rate: €1,950-€2,250 monthly

• Pension scheme
• 25 annual leave days
• Bike plan
• 13th month salary
• Overtime allowance
• Travel allowance
• Home office allowance

The posting will close once we have a strong shortlist.

Only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consultance Mathieu.