Customer Care Representative

Large incident response engagements can involve 20 or more responders working in shifts for weeks. Clifflight protects more than 4,000 organisations, from regional hospitals to Fortune 500 manufacturers. Training budget covers one SANS course or equivalent per year.

Job summary:

Clifflight has an opening for a Customer Care Representative. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote, open to candidates across Spain.

Job duties:

• Call customers back on open issues within the promised timeframe
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions
• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction

Required qualifications:

• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift

Preferred:

• Zendesk, Five9 or Genesys experience
• Chat support experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

• Private health insurance
• Life insurance
• Overtime paid

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clifflight S.L..