Customer Care Representative

Customers who call us usually reach someone who wrote the code they are asking about.

Chicago Software is hiring for its operations team in Manchester. Full-time and part-time shifts available. Remote within the US. The team meets in Chicago once a quarter, travel covered. Communication happens mostly in Slack and short video calls.

Key responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.
• Escalate complaints that need a supervisor or another department.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.

What we're looking for:

• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Vision insurance

Schedule:

• Monday to Friday
• 8 hour shift

Experience:

• Customer Service Representative: 2 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chicago Software.