Customer Care Representative

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. Founded in 2006, we now have 820 employees.

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Barcelona, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities:

• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions

What we're looking for:

• 3-5 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits:

€15,000 - €18,000 per year

• Private health insurance
• Flexible remuneration plan
• Paid training
• Life insurance

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chalkscale.