Customer Care Representative

Founded in 2014, the business writes the billing, metering and customer portal software that small water and electric utilities run on. The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS.

The position

Buffalo Digital is hiring a Customer Care Representative to work remotely from the US. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US.

Responsibilities

• Document every interaction in Zendesk or Salesforce Service Cloud
• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately

Minimum qualifications

• 3-5 years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Must pass a background check
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM

Desirable

• Chat support experience

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits

The salary range for this role is $21.00 - $25.00 an hour. This range reflects base salary only.

• Medical, dental and vision insurance
• 401(k) with 4% match
• Paid time off
• Health insurance
• 401(k) with company match
• Employee discount

Please include a short note on why this role interests you.

Most hires start within two to three weeks of an offer.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Buffalo Digital.