Customer Care Representative

Brownsville Wireless is hiring a Customer Care Representative for our Brownsville location. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This role is remote. Please make sure you have a quiet place to work and a solid internet connection.

RESPONSIBILITIES

• Complete required training and quality coaching sessions.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.

WHAT WE'RE LOOKING FOR

• 3+ years of customer service, retail, hospitality or call center experience.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

WHY WORK WITH US

$19.50 - $24.00/hr

• Medical, dental and vision insurance.
• 401(k) with company match.
• Three weeks of PTO to start.
• Vision insurance.
• Overtime available.

THE COMPANY

Customers call one local number and reach someone in Brownsville, not a call center. Brownsville Wireless is a small, locally owned internet provider with about 30 employees.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brownsville Wireless.