Customer Care Representative

Our claims organization handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Catastrophe teams deploy adjusters within days of a major storm. Hail season means long days for field adjusters.

The position:

Bronzefold Mutual is hiring for its operations team in Columbus. Full-time and part-time shifts available. We are headquartered in Hanover and have been hiring remotely since 2020. Employment is through our payroll partner in the US. Salary is paid monthly in USD. Core hours are 10:00 to 15:00 CET. You will write a lot of updates, so clear written English is important.

Duties:

Notice repeat problems and report them to your team lead. Update customer records accurately. Transfer calls to the right department with a warm handoff. Explain bills and payment options and take payments over the phone. Escalate complaints that need a supervisor or another department.

Qualifications:

3-5 years of customer service, retail, hospitality or call center experience. Basic computer skills (Windows, Outlook, web browsers). Must pass a background check. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Typing speed of at least 35 WPM. Clear speaking voice and good listening skills.

Preferred qualifications:

Chat support experience. Zendesk, Five9 or Genesys experience. Experience handling escalations.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay: $20.50-$25.00 per hour

Benefits:

Annual learning budget. Paid parental leave. Two weeks of paid leave at year end. Annual team retreat.

Bronzefold Mutual is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bronzefold Mutual.