Customer Care Representative

We run a marketplace with over 300,000 active sellers and fulfillment centers in four regions. Our office has a quiet floor and a loud floor.

About the role:

Brickframe is hiring a Customer Care Representative to work remotely from Canada. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our team is spread across 17 countries. Headquarters is in Jerusalem. Employment is through our payroll partner in Canada. Salary is paid monthly in local currency. Core hours are 10:00 to 15:00 CET.

Main duties:

• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system

Qualifications:

• 3+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have:

• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call centre work

Compensation and benefits:

• Performance bonus
• 20 days paid time off
• Flexible hours
• Public holidays observed per your country

Start dates are flexible, usually within a few weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brickframe Ltd..