Customer Care Representative

One shift, Monday through Friday, with overtime when it is busy. Small lot sizes and lots of different parts, so setups happen every day. We started in 1958 and have grown to about 20 people.

The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. Brandywine Machine Works is hiring for its Returns team in San Bernardino. Full-time and part-time shifts available. Hybrid. You will need to be in San Bernardino at least two days per week.

Key responsibilities

• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Complete required training and quality coaching sessions.

Required qualifications

• 3+ years of customer service, retail, hospitality or call center experience.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $21.50 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Disability insurance
• Employee assistance program
• Bonus pay

Schedule:

• 8 hour shift
• Day shift
• No weekends

License/Certification:

• Driver's License (Required)

Ability to Commute:

• San Bernardino, CA (Preferred)

Work Location: Hybrid remote in San Bernardino, CA

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brandywine Machine Works.