Customer Care Representative

About the company

Volunteers deliver meals, tutor students, sort donations and staff the front desk. Pay is modest, and the benefits are better than you would expect.

Black Hills Food Bank is hiring a Customer Care Representative for our Houston location. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is an in-person role at our Houston location.

Day to day

• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Transfer calls to the right department with a warm handoff.
• Follow scripts and required disclosures on recorded lines.

What you'll need

• 3+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Four 10-hour shifts, rotating weekend day

What you get

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• Paid time off.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

New hires usually start two to three weeks after accepting an offer.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Black Hills Food Bank.