Customer Care Representative

Wealth management, mortgage and treasury services each operate as separate lines of business. Founded in 2000, we now have 680 employees. Business casual all week, jeans on Fridays.

Overview

We are adding a Customer Care Representative to our Billing team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US.

Day to day

• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system
• Notice repeat problems and report them to your team lead
• Document every interaction in Zendesk or Salesforce Service Cloud
• Transfer calls to the right department with a warm handoff
• Update customer records accurately

Qualifications

• 2-4 years of customer service, retail, hospitality or call center experience
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked

Preferred

• Chat support experience
• Experience handling escalations

Schedule: Four 10-hour shifts, rotating weekend day

Why work with us

$25.00 - $31.00 per hour

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Paid holidays
• Life insurance
• Referral program
• Weekly pay

Black Hills Bank & Trust provides equal employment opportunities to all employees and applicants.

This position requires a background check.

Offers are contingent on a background check and drug screen.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Black Hills Bank & Trust.