Customer Care Representative

A bit about us:

We employ 6,100 people across underwriting, claims, actuarial, IT and customer service. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Hail season means long days for field adjusters.

The position:

We're looking for a Customer Care Representative to join our team. This is a remote role. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Our team is spread across 12 countries. Headquarters is in Chicago. You will be employed through our employer-of-record partner in Japan, with a local contract and salary paid in local currency. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We ship you a laptop and accessories before your first day.

Your responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes

You'll need:

• 3+ years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED
• Clear speaking voice and good listening skills
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits:

• Two weeks of paid leave at year end
• Health insurance through our employer-of-record partner
• Public holidays observed per your country

Let us know your current notice period and salary expectations.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayhurst Assurance.