Customer Care Representative

Digital adoption is high, and over 70 percent of transactions now happen on mobile. Bank of Riverbend is a regional bank with over 200 branches and 390 employees across California. Still family owned, 49 years on.

About the role:

We have an immediate opening for a Customer Care Representative in San Diego. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is remote. A quiet workspace and good internet are required.

Responsibilities:

Document every interaction in Zendesk or Salesforce Service Cloud. Escalate complaints that need a supervisor or another department. Meet targets for handle time, quality score and customer satisfaction. Answer inbound calls, live chats and emails from a queue. Follow scripts and required disclosures on recorded lines.

Minimum qualifications:

2+ years of customer service, retail, hospitality or call center experience. Typing speed of at least 35 WPM. Comfortable using multiple screens and systems at the same time. Basic computer skills (Windows, Outlook, web browsers).

Nice to have:

Zendesk, Five9 or Genesys experience. Prior billing or insurance call center work.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Starting pay: $23.00 - $26.50 per hour, depending on experience and certifications.

Pay and benefits:

Health insurance. 401(k) with a 100% match up to 5%. Paid holidays. Overtime available. Paid parental leave.

Bank of Riverbend provides equal employment opportunities to all employees and applicants.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Riverbend.