Customer Care Representative

We serve more than two million consumer, small business and commercial clients. Operations centres in Athens and two other cities handle deposits, card services and loan servicing. Cash audits are unannounced, and balancing to the penny is expected.

Role overview

Bank of Athena is looking for a Customer Care Representative to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Fully remote. You can work from anywhere in Greece. You will write a lot of updates, so clear written English is important.

What you'll do

• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.

Minimum qualifications

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Preferred qualifications

• Knowledge of e-commerce order systems such as Shopify.
• Prior billing or insurance call centre work.
• Experience handling escalations.
• Zendesk, Five9 or Genesys experience.

What we offer

• Private health insurance.
• Remote work allowance.
• Training budget.
• Flexible remuneration plan.

Please include your notice period and salary expectations.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Athena.