Customer Care Representative

We serve more than two million consumer, small business and commercial clients. Operations centres in Athens and two other cities handle deposits, card services and loan servicing. Cash audits are unannounced, and balancing to the penny is expected.

Job summary

This is a newly created position. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in Greece. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Process returns, exchanges, refunds and address changes
• Document every interaction in Zendesk or Salesforce Service Cloud

Minimum qualifications

• 3+ years of customer service, retail, hospitality or call centre experience
• Reliable attendance. Schedule adherence is tracked
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills

Preferred

• Bilingual English and Spanish (pay differential)
• Chat support experience
• Prior billing or insurance call centre work
• Knowledge of e-commerce order systems such as Shopify

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits

• Private health insurance
• Flexible remuneration plan
• Training budget
• Meal vouchers
• Paid training
• Life insurance

Candidates must be eligible to work in Greece.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bank of Athena.