Customer Care Representative

Arbortrack HQ operates consumer websites and apps used by tens of millions of people each month. Our engineering, trust and safety, and customer support teams work across offices in New York City and several other countries.

Arbortrack HQ is hiring a Customer Care Representative to work remotely from the US. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote within the US. The team meets in New York City once a quarter, travel covered. You will write a lot of updates, so clear written English is important.

Essential duties and responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system.
• Meet targets for handle time, quality score and customer satisfaction.
• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.

You'll need:

• 3+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Must pass a background check.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get:

Rate: $46,000 - $53,000 annually

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid sick leave.
• Home office stipend.
• Uniforms provided.
• Employee discount.
• Paid parental leave.

Arbortrack HQ provides equal employment opportunities to all employees and applicants.

We read every application and reply within about a week.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arbortrack HQ.