Customer Care Representative

Appraisal and title work go through partner firms, and we handle the rest of the transaction.

Job summary:

This is a new position created as the team has grown over the last year. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within the US.

Responsibilities:

• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.

Required qualifications:

• 3+ years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.
• Typing speed of at least 35 WPM.
• Must pass a background check.

Preferred qualifications:

• Bilingual English and Spanish (pay differential)
• Experience handling escalations.
• Knowledge of e-commerce order systems such as Shopify.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Salary range: $21.00 to $24.50 an hour

Perks and benefits:

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• 11 paid holidays.
• Short- and long-term disability.
• Employee discount.

Anderson Residential provides equal employment opportunities to all employees and applicants.

A resume is enough to apply. Cover letters are optional.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Anderson Residential LLC.