Customer Care Representative

Our founder spent 20 years running plants before starting the firm in 2010. We're looking for a Customer Care Representative to join our team. This is a remote role. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US. Communication happens mostly in Slack and short video calls.

• Answer inbound calls, live chats and emails from a queue.
• Explain bills and payment options and take payments over the phone.
• Follow scripts and required disclosures on recorded lines.
• Notice repeat problems and report them to your team lead.

Who you are:

• 2-4 years of customer service, retail, hospitality or call center experience.
• Must pass a background check.

Schedule: Four 10-hour shifts, rotating weekend day.

Pay: $20.50 - $24.50 per hour

We offer health insurance, 401(k) with a 100% match up to 5%, 11 paid holidays, employee discount and short- and long-term disability.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Allen Consulting Group.