Customer Care Representative

Every account manager handles a full book, from quotes to renewals to claims questions. The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We are headquartered in Jeddah and have been hiring remotely since 2020. We engage team members in Cyprus as full-time contractors. Most of our contractors have been with us for more than two years. You will work Dubai business hours, Monday to Friday.

The job includes: look up orders, accounts and shipping status in the CRM and order system; update customer records accurately; meet targets for handle time, quality score and customer satisfaction.

What you'll need

• 3+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check

Schedule: Four 10-hour shifts, rotating weekend day.

We offer monthly internet allowance and flexible hours.

Tell us your notice period and what salary you are looking for.

Duration: 3 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Shahrani Insurance Agency, LLC.