Contact Centre Advisor

Started by a former school district network admin in 2020, the business has grown almost entirely through referrals. Our dress code is a company polo and clean jeans.

Position summary:

We're looking for a Contact Centre Advisor to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern. You get a company laptop and a headset before you start.

Day to day:

• Explain bills and payment options and take payments over the phone
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Document every interaction in Zendesk or Salesforce Service Cloud
• Look up orders, accounts and shipping status in the CRM and order system

What we're looking for:

• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• Clear speaking voice and good listening skills
• Comfortable using multiple screens and systems at the same time
• Must pass a background check

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits:

$9.00 - $10.50 per hour

• Flexible hours
• Monthly internet allowance

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SF IT.