Contact Centre Advisor (Remote)

About the job

Founded in 1982 by a group of neighbors working out of a church basement. This role opened up after a team member moved internally. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Karachi, but nobody is required to come in. You will need a stable internet connection and a backup power source (UPS or inverter).

The job includes: complete required training and quality coaching sessions; process returns, exchanges, refunds and address changes; follow scripts and required disclosures on recorded lines.

Required qualifications:

3+ years of customer service, retail, hospitality or call centre experience.
Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

PKR 66,000-PKR 74,000 per month

We offer medical insurance, provident fund, paid leave, overtime pay and two bonuses a year.

Include your expected salary and earliest start date with your application.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Iriscraft Outreach.