Contact Centre Advisor (Remote)

About the job

Our branches handle everyday banking, while the loan centre in London underwrites farm, auto and home loans. Carter National Bank is hiring for its Returns team in London. Full-time and part-time shifts available. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within the UK. The team meets in London once a quarter, travel covered. Communication happens mostly in Slack and short video calls.

The job includes: update customer records accurately; complete required training and quality coaching sessions; explain bills and payment options and take payments over the phone; call customers back on open issues within the promised timeframe.

What you'll need:

2+ years of customer service, retail, hospitality or call centre experience
Typing speed of at least 35 WPM

Schedule: Part-time, 20 to 25 hours per week including Saturdays.

Pay: £13,000-£15,500 per annum

We offer company pension, 28 days annual leave including bank holidays, long service awards, home working allowance and overtime at time and a half.

We may close the vacancy early if we receive a high number of applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carter National Bank Ltd.