Contact Centre Advisor

The office takes payments in person, and plenty of customers still pay at the counter. We serve roughly 3,000 households in and around Noida. Safety meetings are every Monday at 7 a.m., before trucks roll.

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Noida, but nobody is required to come in. A stable internet connection and a backup power option are required.

Key responsibilities

• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Meet targets for handle time, quality score and customer satisfaction.
• Complete required training and quality coaching sessions.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.
• Process returns, exchanges, refunds and address changes.

Skills and experience

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• Comfortable using multiple screens and systems at the same time.
• Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Accommodation provided.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purva Telephone Cooperative.