Contact Centre Advisor

Vegetation management crews keep rights-of-way clear around power lines. Since 2007, the utility has served New York City and the surrounding county.

Looking for a Contact Centre Advisor who wants to stay somewhere for a while. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need at least 4 hours of overlap with US Eastern time. Please make sure you have a quiet place to work and a solid internet connection.

Main duties

• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.
• Answer inbound calls, live chats and emails from a queue.

What you'll need

• 3+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.

Nice to have

• Experience handling escalations.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Compensation and benefits

• Flexible hours.
• Monthly payments via wire transfer or Wise.
• Company laptop.

Please submit your CV in English.

This posting may close early if we receive enough applications.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PKH Water.