Contact Centre Advisor

Opalkeep employs 25,800 people across engineering hubs in Sofia and three other locations, building ERP software for mid-market manufacturers.

About the role:

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. You will write a lot of updates, so clear written English is important.

In this role you will:

• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Notice repeat problems and report them to your team lead.

You'll need:

• 2-4 years of customer service, retail, hospitality or call centre experience.
• High school diploma or GED.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Schedule: Four 10-hour shifts, rotating weekend day

Perks and benefits:

• Public holidays observed per your country.
• Monthly internet allowance.
• Annual team retreat.
• Home office setup budget.
• Wellness allowance.
• 24 days paid time off.

We may close this posting early once we have enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Opalkeep EOOD.