Contact Centre Advisor

Most orders deliver next day from the nearest branch. The industrial division stocks bearings, belts and power transmission parts. Most branch managers started on the counter or in the warehouse.

We're looking for a Contact Centre Advisor to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Bossier City, the US. Our team works from several countries. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. You will need at least 4 hours of overlap with US Central time. Please make sure you have dependable internet and backup power.

Job duties:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Update customer records accurately.

Qualifications:

• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• Comfortable using multiple screens and systems at the same time.
• Clear speaking voice and good listening skills.
• Basic computer skills (Windows, Outlook, web browsers)

Preferred:

• Zendesk, Five9 or Genesys experience.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits:

Compensation: $5.00-$6.00 per hour

• Paid time off.
• Company laptop.
• Paid in USD.
• Monthly internet allowance.

Shortlisted candidates will hear from us within two weeks.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nowak & Sons Supply, LLC.