Contact Centre Advisor

We process billions of card transactions a year for merchants, banks and software platforms. Founded in 1971, we now have 940 employees. Quarter-end is busy, and everyone helps with client review prep.

Overview

Lindenmill Planning Group is looking for a Contact Centre Advisor to join a small, steady team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. This is a full-time remote role. We use an employer of record in India, so you get a proper employment contract, not a freelance agreement. Working hours overlap with UK business hours. Reliable internet and a power backup are a must.

Your responsibilities

• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff
• Escalate complaints that need a supervisor or another department
• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue

Minimum qualifications

• 2-4 years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Clear speaking voice and good listening skills

Preferred qualifications

• Knowledge of e-commerce order systems such as Shopify
• Zendesk, Five9 or Genesys experience

Schedule: Four 10-hour shifts, rotating weekend day

Compensation: ₹11,00,000 - ₹13,00,000 per annum

What you get

• 24 days paid time off
• Co-working space stipend
• Paid parental leave
• Home office setup budget

We may close this posting early once we have enough applications.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lindenmill Planning Group Ltd.