Contact Centre Advisor

We are a food service distributor serving restaurants, schools and hospitals. We have been family run since 1984.

Role overview:

Hyderabad Supply Co. is looking for a Contact Centre Advisor to join a small, steady team. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in Pakistan. We have no office requirement. Most communication happens in Slack, with short video calls when needed.

What you'll be doing:

• Complete required training and quality coaching sessions.
• Follow scripts and required disclosures on recorded lines.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Meet targets for handle time, quality score and customer satisfaction.
• Notice repeat problems and report them to your team lead.

Requirements:

• 3-5 years of customer service, retail, hospitality or call centre experience.
• Comfortable using multiple screens and systems at the same time.
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.

Also helpful:

• Knowledge of e-commerce order systems such as Shopify.
• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call centre work.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits:

Salary: PKR 51,000 - PKR 67,000 pcm

• Medical insurance.
• Provident fund.
• Paid leave.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hyderabad Supply Co..