Contact Centre Advisor

We employ 1,400 people in hotels and our corporate office. Most managers started at the front desk or in housekeeping.

The Contact Centre Advisor answers customer calls, chats and emails about orders, billing and account changes. This position is on site in Bucharest.

What you'll be doing

• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Answer inbound calls, live chats and emails from a queue
• Complete required training and quality coaching sessions

About you

• 2-4 years of customer service, retail, hospitality or call centre experience
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM
• High school diploma or GED
• Clear speaking voice and good listening skills

Preferred

• Chat support experience

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits

Salary range: RON 5,500 to RON 7,400/month

• Private medical care
• Extra annual leave days
• Staff meals
• Multisport card
• Life insurance

Please mention your notice period and expected salary.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hotel Banat.