Contact Centre Advisor

Product, engineering and support teams work out of offices in Lahore, Punjab and two nearshore delivery centres. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Code review is required on every pull request, and nobody merges their own changes.

Job summary:

We are adding a Contact Centre Advisor to our Member Services team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We are headquartered in Lahore and have been hiring remotely since 2020. Contract role, full-time hours, paid in USD at the end of each month.

What you'll be doing:

• Answer inbound calls, live chats and emails from a queue
• Transfer calls to the right department with a warm handoff
• Meet targets for handle time, quality score and customer satisfaction
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud

What you need:

• 2-4 years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

• Long-term engagement
• Monthly payments via wire transfer or Wise
• Annual rate review

Applications are reviewed weekly.

Candidates must be eligible to work in Bangladesh.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hazelvault (Pvt.) Ltd..